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Privacy Policy

Who is collecting the data

We are Ystwyth Vets. We are an incorporated company trading as Ystwyth Veterinary Practice Ltd whose registered office is Staverton Court, Staverton, Cheltenham, GL51 0UX under company number 06551592.

This notice explains what personal data Ystwyth Vets holds, why we hold and process it, who we might share it with, and your rights and freedoms. Ystwyth Vets is the Data Controller and Processor under the terms of GDPR.

What data is being collected and processed

Processing refers to the collection, storing, updating and archiving of data. We process personal data e.g. name, address and contact details. We do not process sensitive personal data. This data is provided by the client and is collected when a client registers with the practice either in person, by post, by phone or by e-mail. We will only collect the information we need to provide you with our services.

We aim to keep all your personal data accurate and up to date and will ask you to confirm the accuracy of your personal details when you contact us. Please contact us if there are any changes to your personal data.

We also process staff employment data in accordance with employment, taxation and pension law as well as processing contractors' data for the purpose of managing our contract with them.

What is the legal basis for processing the data

Our legal basis for processing data are:

* Client data is processed in accordance with our legitimate interests.

* Staff employment data is processed as it is a legal requirement.

* Contractors' data is processed in relation to the performance of a contract.

Will the data be shared with any third parties

We may occasionally share your data with trusted or reputable third parties, who are also obliged to conform to GDPR regulations. To prevent any commercial conflict of interest, the names of these parties are confidential.

We may share data with other Veterinary practices, including referral centres. We may share your data with external laboratories, insurance companies, debt collection services, drug and feed manufacturers, animal charities, software suppliers, delivery partners, national databases and other business partners or suppliers. We may also share data with government and other public authorities.

We will not sell your personal data.

How will the information be used

Your data will be processed for the provision of animal care (both emergency and preventative), to manage your account, provide services and keep you updated.

Marketing correspondence

We will continue to contact you, either directly or via third parties, to provide services which we consider to be in the interest of your animals e.g. booster reminders. However, we will seek your informed consent before contacting you with direct marketing.

How it will be protected

We are committed to ensuring that your information is secure with us. We implement appropriate technical and organisational security measures to protect the personal data we process.

How long will the data be stored for (data retention)

We will process personal data for the duration of any relationship we have with you and will continue to store only the personal data needed after the relationship has ended in line with our Data Protection Policy. Please contact our Data Protection Officer for more details at support@ystwythvets.co.uk.

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What rights does the data subject have

* Right of access (and portability) to your data.

* Right of rectification of inaccurate data.

* Right to be forgotten (erasure)

* Right to require explanation of processing.

* Right to prevent marketing.

How can the data subject raise a complaint

If you are unhappy with how we are using your personal information, or you want to complain about how we handled a request, please contact our Data Protection Officer at support@ystwythvets.co.uk. We aim to respond to you within one month.

You can also complain to the Information Commissioner’s Office, who is the regulator for data-protection law. Details of how to complain to the ICO can be found at www.ico.org.uk

Updates

This notice was last updated in May 2018. Ystwyth Veterinary Practice Ltd may amend this privacy notice from time to time to keep up to date or to comply with legal requirements. You should regularly check www.ystwythvets.co.uk for updates. If necessary, you may be notified of changes. Your contact details would be used for this purpose, based on the legal basis of compliance with legal obligations or legitimate interests (or both, as relevant).