News & Updates

 

Repeat Prescription Ordering

An easy way order your repeat prescriptions!.  You can now order your repeat prescription on our web page, www.ystwythvets.co.uk.

Order at your convenience, and we will have your medications ready for you within 48 hrs. Simply click the tab for pet medications/prescriptions on the home page, or follow the prescriptions link on the Contact Us drop-down menu.

These will be processed during surgery hours, 9am-5pm, Monday to Friday.

Please remember that we will need to examine your pet every six months when on repeat medications. Simply telephone the practice to arrange this

During the lockdown period due to COViD-19, we can use video or phone consults to “examine” your pet in many cases. Simply call us to discuss.

Coronavirus Update on small animal services at the practice during lockdown; April 14th 2020

We find ourselves, due to the coronavirus pandemic, in  a prolonged state of reduced social contact. Our practice is now working under considerable constraint, as we prioritise public health amongst both our staff and you, our clients. We have greatly reduced our staff teams, to reduce in-person contact, and are working remotely from our clients wherever possible to do so.

As a profession, our remit is the health and welfare of animals under our care. To date, we have restricted our duties to those entailed in supporting the food chain and public health, and to emergency and urgent conditions only.

Following recent revision of guidelines from our regulatory body, we can now perform some preventative measures, such as vaccination of pups, kittens and rabbits, and first year booster vaccinations. We are able to carry out vaccination and neutering of rabbits and cats where there is a real welfare need.

We would ask that you contact us to discuss any issues that you have, and we will triage these on the principles outlined, ie, those of averting real animal welfare risk. In each case, the animal’s situation will be considered, and balanced against the necessity to travel and to incur in-person contact.

We are working on the basis of a rolling 2-month re-consideration of the situation, as it stands currently. If you have any questions at all, please do not hesitate to call us to discuss these. In the meantime, keep safe and well, all of you.

Message to our Equine Clients  (14/4/20)

We hope this message finds everyone well.

We wanted to keep in touch with our equine clients and outline how we as a practice are here to support you and your horses during the Covid-19 lockdown.  

First of all, we are and always will be available to provide emergency 24hr cover for your horses.  Do not hesitate to contact us on the usual number (01970 612526) if you believe that your horse needs urgent attention.

We would be very grateful if you could use our e-mail address for more routine enquiries e.g. vaccination or worming queries – vets@ystwythvets.co.uk – as it helps to keep our emergency lines free.  

We also offer a tele-medicine platform where we can talk to you via a video link.  This can help to decide which horses need to be seen as well as offering advice on cases.

Many clients have been asking whether we are vaccinating horses during this lockdown period. We are trying to play our part to safeguard our clients and staff by limiting contact and travel times to the bare minimum required to maintain animal health and welfare.  We also have significantly reduced staffing levels for the same reason, and have to prioritise emergency care.  We therefore invite you to contact the surgery via e-mail so that we can risk assess each case to decide on the best course of action.  Given that the country is in lockdown, and that there are therefore no competitions/shows to attend, the risk of equine influenza spreading as it did last year is greatly reduced.  We will be reviewing this policy on a regular basis and will update you with any changes as soon as possible.  We hope you agree with our position and invite you to e-mail should you want to discuss it further.

We hope you and your horses stay safe and look forward to the day when we can once again provide a full service to our wonderful equine clients.

Take care.

Telemedicine (9/4/20)

We are harnessing technology at Ystwyth Vets to bring you video-consulting. It involves a simple process; telephone us with your concern, and if we think it suitable for remote, video examination rather than having to ask you to come to the surgery, we will register you, via your email, onto the video platform. One further phone call with us, a second email confirmation by you, and you should be ready to go on-line with one of our vets!

All you need is a computer, or preferably phone or tablet with microphone and camera enabled, and your pet in the same room. It is useful to have a second pair of hands to help hold your pet, of course.

If we still need to see your pet we can advise you of this and convert to a full consult at the surgery.

We hope that this will offer improved communication between our vets, nurses and clients, during the lockdown period, and give you assurance that we are doing all we can to alleviate any difficulties you may face during this time

New service – VETPOST ! (9/4/20)

We can now offer monthly flea /tick treatment, posted to your home, plus either monthly or three-monthly worm treatment. What’s more, we will send you the first treatment completely free of charge!

Never forget a flea treatment! As it arrives in the post, it is the perfect reminder that the next treatment is due. For a small additional charge to cover the postage, we hope that this will be a useful way to avoid extra travel, whilst not having to bulk purchase your flea treatments. You simply pay as you require it.

This is easy to set up; simply phone the practice to discuss your requirements. Reception will advise you as to which products are available for this service.

At this time, we regret that we are unable to offer the service to Ystwyth Pet Club members, and we will notify you as soon as that next phase is developed; watch this space!

Of course, you can cancel it at any time, and we hope that it will be of help to you during this difficult lock-down period.

Remember, the first month is Free Of Charge. Call the practice or email us with your contact details.

CORONAVIRUS INFORMATION (updated on 30th March 2020)

Over the next few weeks we have made the decision to close the practice on Saturday mornings. The practice will NOT be staffed between 9-12 and we will be dealing strictly with emergencies on an out-of-hours basis only throughout the weekend.

Please phone us on 01970 612526 if you have an out-of-hours emergency at any time during the weekend. Remember that we are available 24/7 on this number for emergencies, as always.

Hoffwn ni ddiolch i chi gyd am eich cydweithrediad ac amynedd ar yr adeg hon.

All of us at Ystwyth Vets would like to thank you all for your co-operation and patience at this time.

Coronavirus information (updated 21/3/20)

We are in very strange times, and it is paramount that we do our bit to reduce the onward spread of this virus amongst the population. We have a responsibility toward both our staff and toward you, our clients. Therefore, we are stepping up our protocols to ensure social distancing at all times.

 We have reduced our staff numbers, allowing us to divide into two teams of workers. So be patient when you telephone the surgery; we will get to you.

 We are not permitting members of the public into the premises under any circumstances. We ask you to wait in your car when you arrive and to telephone reception to say you are here.

 We wish to conduct as much of our work as possible by phone. This will mean quite a lot more telephone consultations.

 All drugs must be pre-ordered, and repeat prescriptions may take up to 48 hours to fulfill. For farms, same-day orders will be prepared for collection provided we have the stock. Medicines will be taken to you when you arrive; please phone reception and wait in your vehicle. Farm medicines will no longer be left in the cwtch so please arrange collection during our (now reduced) opening hours.

 We will not be booking routine surgical procedures, nor will we offer routine clinical work. This means that we ask you not to bring boosters, weight checks, neuters, medicine checks, nail clips etc to the surgery. We hope that in two or three months we can resume all of this, so please do not be alarmed. If you are in any doubt or have concerns as to what might constitute a requirement for your pet to be seen, please phone the surgery and discuss it with us.

 We will of course see sick and injured animals, and any emergency, on a 24/7 basis, as always. Please phone ahead to arrange to come to the surgery. Stay in the car when you arrive, phoning to let us know you are here.

 Any animal that has to come into the building will be taken in by a vet or nurse, from your car. Details may be taken at a distance of 2 metres from your car, or by phone with you after taking your pet in.

 Where possible, we can post medications to you, at a small additional charge, if you request this.

 We will try to arrange medicine deliveries for those of you who are in isolation, although this service may be dependant on demand and staff availability.

 We are not going to be able to do house visits and regrettably this will affect how we can euthanise your pet. We will discuss options on an individual basis with you on the phone.

 

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